Who we are
Our website address is: https://www.westsomersetadvice.org.uk.
West Somerset Advice is an independent charity registration number 1126930 and a company limited by guarantee registration number 06693841 and the Trustees of the charity ensure that the organisation complies with Charity Commission guidelines & Company Law in the way it operates and manages its services.
What personal data we collect and why we collect
We use the information that you supply so that we understand your circumstances fully. This ensures that we give advice to you based on your circumstances – this advice is only for you and may not apply if we have not recorded your details correctly – please check we have the recorded the right information. Please ask family and friends to contact us as the advice we would give to them may be different.
We do not knowingly share your information with a third party with your explicit consent. You will be asked to sign a form to share data with another agency.
From time to time we are asked to identify people who are happy to talk to foundations and grant making trusts who fund our work. We may contact you to ask your permission to give your name. We may use the outcome of your case and change your name without your consent.
We will only contact you to progress your case or to find out if the advice we gave was helpful.
Contact information
If you have any questions about how your information is collected or used, you can contact our office. Please ask to speak to the manager or the supervisor.
Telephone: 0800 802 1808 open Monday, Wednesay and Thursday 10am-4pm, Friday 10am-3pm.
Email: Advice@citizensadvicewestsomerset.org.uk
Additional information
We are regulated by the Financial Conduct Authority FRN 628959. You can find out how to complain about money advice on their website.
You have a right to complain to the information commissioner if you believe we have not handled your data correctly.
Our reference is Z533303X. You can find out more about your data rights on the Information Commissioner’s website.
The data controller is the manager Ian Atkinson